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Open What is Guided Resolution and why should I use it? section Open What is Guided Resolution and why should I use it? section What is Guided Resolution and why should I use it?

Conflict is a pervasive part of life. Guided Resolution’s web-based portal seeks to transform the way in which it can be managed between disputing parties quickly, at a low cost and in a spirit of cooperation designed to achieve a win/win outcome that both sides can live with.

Our conflict management tool can be used in a range of contexts and seeks to shift the reliance away from costly external institutions (such as tribunals and courts) that can be foreign and uncomfortable environments for many people who would generally prefer to resolve disputes themselves.

A self-help alternative that is easy to access and use can empower people to pursue early, pre-action resolution which can decrease polarisation and preserve relationships, contributing to a reduction in the overall costs associated with conflict.

Open Who can use Guided Resolution? section Open Who can use Guided Resolution? section Who can use Guided Resolution?

The Guided Resolution online mediation platform is simple enough for everyone to use. The platform suits both small and large organizations. Any business or department that disputes can use Guided Resolution to improve their dispute resolution practices to offer their stakeholders speedier and cheaper outcomes.

Open Why address conflict early? section Open Why address conflict early? section Why address conflict early?

Conflict is almost always easiest to resolve before positions becomes locked-in. A metaphor often used is that of an iceberg whereby one’s stated position represents the visible tip yet, hidden beneath the surface are many contributing factors such as history and emotions.

Good communication is essential to conflict resolution. People often need help to slow down and think about their disputes in different ways. They need guidance on identifying the issues and stumbling blocks to be negotiated.

Negotiations conducted in the spirit of voluntary self-help can bypass the need for mediation services unless absolutely necessary and prevent positions becoming further entrenched over time.

The longer a dispute continues, each party will find reasons to blame the other, become more convinced of their own righteousness, and forget that there are almost always two sides (and sometimes more) to any dispute. This sets up an environment whereby parties compete believing that their goals are incompatible.

Early intervention helps minimise the impact of harmful misconceptions and biases that prevent people from finding a future-focused outcome that meets the mutual needs and interests of the parties. Often the result is considerable cost and the complete destruction of relationships, even if the relationships were valuable before the dispute occurred.

Open What is positive conflict management? section Open What is positive conflict management? section What is positive conflict management?

Conflict can be managed positively if non-adversarial tools are available that address the following:

  • Convenient – online and accessible
  • Early – before positions become entrenched
  • Cooperative – oriented towards win/win outcomes
  • Control – to empower parties from different backgrounds
Open Why use online tools to manage conflict? section Open Why use online tools to manage conflict? section Why use online tools to manage conflict?

The enormous growth in Internet speed and availability has made it less important for people to be in the same place at the same time when resolving their disputes. Direct negotiation technology is a more efficient means of resolving less complicated disputes compared to relying on a human mediator, as it fashions a more economically viable model capable of coping with high case volumes.

Our SaaS enables many types of conflict to be dealt with in a way that is both:

  • scalable – in that there is no need for physical meeting space or the initial presence of the human third party; and
  • convenient – ‘24/7’ availability without travel, scheduling difficulties and associated costs.

Also, screen-to-screen communication is insensitive to power imbalances and can level the playing field for users from different backgrounds. Technology can also be used to help people communicate what is happening in a basic, structuralised form.

Organisations and agencies which incorporate leading dispute resolution protocols with their structures may significantly improve their stakeholder relations and competitiveness.

Open How can the Guided Resolution platform save time? section Open How can the Guided Resolution platform save time? section How can the Guided Resolution platform save time?

There’s no need to attend a physical meeting, speak extensively to the other party, or involve a qualified third-party with the Guided Resolution mediation process. Our platform is scalable to any volume. Guided, online engagement is available around the clock, allowing parties to participate in their own time and go at their own pace. 

Open How much does Guided Resolution cost?  section Open How much does Guided Resolution cost?  section How much does Guided Resolution cost?

Guided Resolution is available under a range of flexible and cost-effective pricing options. Resolving disputes early using best practice protocols saves both hard and soft costs associated with conflict - financial, logistical and emotional - and is an essential part of running any business

Open Is Guided Resolution effective for individuals? section Open Is Guided Resolution effective for individuals? section Is Guided Resolution effective for individuals?

Guided Resolution is effective for organizations purchasing any number of our online mediation sessions and also for their end-users. The Guided Resolution platform offers a neutral and safe environment with a clean and easy-to-use interface that accommodates all literacy levels. 

Open Is Guided Resolution able to mediate legal disputes? section Open Is Guided Resolution able to mediate legal disputes? section Is Guided Resolution able to mediate legal disputes?

The system accommodates a wide variety of dispute situations. The intuitive platform embeds industry best practice to shift disputing parties from blame-oriented dialogue to solution-oriented dialogue. By reaching an agreement on their own terms, the parties are more likely to own and follow through with the outcome. 

Open Is there a limit to the number of cases I can use Guided Resolution for? section Open Is there a limit to the number of cases I can use Guided Resolution for? section Is there a limit to the number of cases I can use Guided Resolution for?

The system is able to cope with high volumes of low-level disputes that can congest your existing workflows. Large-scale organisations can build capacity into their dispute resolution practices as parties can login at any time from anywhere. This ready availability can assist in early intervention before the conflict becomes entrenched and disruptive. 

Open I’ve been sent a link to join a Guided Resolution mediation - what does this mean? section Open I’ve been sent a link to join a Guided Resolution mediation - what does this mean? section I’ve been sent a link to join a Guided Resolution mediation - what does this mean?

This means that you’ve been invited to voluntarily participate in an online session to resolve a dispute. The platform offers a non-adversarial forum that narrows down the issues. As no single party controls the progression through the platform, the system is inherently unbiased. Even if further intervention is ultimately required, it will be shorter and more economical after using the Guided Resolution system. 

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